Online news

Practice first to receive HCH accreditation

Gore Medical Center celebrates a milestone in primary care in the South.

The center is the first general practice in Otago and Southland to receive Health Care Home (HCH) accreditation.

The program aims to improve the supply of services in general medicine.

Some of the program’s features include patient triage to determine the level of care they need, phone and video consultations, a new phone system, and patient access to health records and other services through an app. for smartphone or web browser.

Providing equitable access to health care for Maori is another goal of the program and practice staff work with Hokonui Runanga.

The practice resumed holding clinics at Gore and Mataura kohanga reo.

Practice Director Susan Jones said it had been very helpful to have these improvements and better processes in place.

“It has taken a lot of work from all of our staff, but the most important thing is that there is a better experience for patients, including better access to the care they need and, in some cases, that care can be provided without them having to physically enter the practice.

“For some patients who live some distance out of town, the ability to have a phone consultation has been a win-win and saves the patient time.”

It took the practice about four years to implement the program, Ms Jones said.

The center should be better placed to manage the health reforms rolled out across the country.

The practice had more than 8,000 registered patients, she said.

WellSouth Health Care Home host Ali Wilden said the commitment to making progress helped Gore Medical be the first to reach the HCH milestone.

“Gore Medical has a history of innovation, whether in response to securing the workforce or embracing new technologies, and it has helped them reorient themselves to be better,” he said. she declared.

“I know they will continue their work for the benefit of the community.”

[email protected]